Support Packages for the ProGrid Process & Software

Flexible support options to meet your needs and budget.

 

ProGrid Evaluation Solutions is committed to offering its clients support services for both the ProGrid process and/or ProGrid software. Our support plan offerings are designed to help you get the answers you need, when you need them, maximizing your investment in the ProGrid process or ProGrid software. We offer three options for ProGrid process support and ProGrid software support:

• Hourly
• Basic
• Comprehensive

Both the basic and comprehensive support options include software maintenance (technical patches & debugging) and free upgrades. Please note that the hourly option does not include automatic software maintenance (technical patches & debugging) or upgrades.

 

Avoid untimely interruption and downtime – keep your ProGrid software current.
Choose the support option that is right for you...

 

	Comprehensive	Basic	Hourly
Target Situation	Clients with evolving programs or procedures	Clients with a knowledgeable staff member or Certified ProGrid Practitioner™	Emergency
Duration	1 year	1 year	Per incident
Total Hours of Support	8 hours	2 hours	Minimum 15 minutes.
Software Maintenance & Upgrades	Yes	Yes	No
Dedicated Support Manager	Yes	Yes	No
Priority Problem Resolution	Yes	No	No
Price	$1,795	$995	$200/hour

 

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